Engage App Support
Messaging

Messages

1. Tap any conversation in the list to open it.

Last updated: May 7, 2026

  1. Tap any conversation in the list to open it.
  2. Scroll up to see earlier messages. If there’s a lot of history, messages will load as you scroll.
  1. Type your text into the “Send a message” box at the bottom of the screen.
  2. Tap the Send or arrow button. Your message appears instantly in the conversation.
  • In a conversation, look for an attach or paperclip icon near the message input box (the exact icon may vary by device).
  • Tap to choose an image from your device library or take a new photo.
  • Once uploaded, a thumbnail preview will appear in your message.
  • To view the image in full size, tap on the thumbnail.
  • Use the same attach icon to select documents (PDFs, Word files, etc.) from your device.
  • A file icon or preview may appear once it’s attached, depending on the file type.
  • Copy and paste the URL directly into your message.
  • Many links will display a small link preview.
  • Tap Send to share it.
  • Tap and hold on a specific message to open the reaction menu.
  • Select an emoji (e.g., a thumbs-up, heart, etc.) to react.
  • Your chosen emoji will appear below that message for everyone in the conversation to see.

Tap-hold a message to leave a reaction

  • Tap and hold on the message you want to reply to.
  • Select “Reply in Thread” (or “Thread Reply”).
  • A separate thread window appears, so you can keep that discussion together.
  • Threaded replies also show up in the main conversation view (depending on your app version), but grouped so it’s easy to follow.

Tap-hold a message to reply in a thread

Was this article helpful?